Refund policy

1. Return Eligibility

We accept returns only in the following cases:

1.      The item is defective or damaged during shipping.

2.      The wrong product or incorrect variant (size, color, model) was shipped.

Please note: Returns for “change of mind,” incorrect size/fit preferences, or opened hygiene products are not accepted.

2. Return Request Process

To initiate a return:

1.      Contact our Customer Support within 7 days of delivery.

2.      Provide:

o    Order number

o    Reason for return

o    Clear photos/videos showing the defect or issue

3.      Our team will review your request and respond within 24–48 hours.

Important: Returns must be approved before shipping the item back. Unapproved returns may be refused.

3. Return Instructions

Once your return is approved, we will provide:

·         Return address (local warehouse)

·         Packing instructions to ensure safe shipment

·         Tracking instructions for your convenience

Shipping Costs:

·         Defective or incorrect items: We cover return shipping costs.

·         Other approved returns (if any exceptions apply): Customer may bear shipping costs.

4. Inspection & Resolution

After receiving your returned item, we will inspect it to determine its condition and upon approval, either a replacement will be sent or store credit will be provided. In certain cases refund will be done where both replacement/store credit cannot be offered. 

Refund Processing:

·         Refunds are processed within 3–7 business days of inspection.

·         Refunds are credited to the original payment method unless store credit/exchange is provided.

5. Replacement & Store Credit

·         Whenever possible, we prefer to send replacements or offer store credit instead of refunds.

·         Store credit can be used for any future purchase on eeazytrips.com.

·         This helps us maintain lower costs while ensuring your satisfaction.

6. Customer Support

For any questions regarding returns, replacements, or refunds, contact:

·         Email: support@eeazytrips.com (please mention your order number in subject)

·         WhatsApp: +91 9266534100 (mention your order number for reference)

·         Response Time: 24–48 hours

7. Key Notes

·         All returns must include original packaging, accessories, and invoice.

·         Items must be returned in original condition unless defective.

·         All replacement, refund, and store credit decisions are made after inspection.

·         We reserve the right to update this policy; the latest version will always be posted on our website.